Hayward Industries

  • Bilingual Technical Service Representative

    Job Locations CA-ON-Oakville
    Posted Date 3 weeks ago(3/1/2018 1:51 PM)
    Job ID
  • Overview


    Hayward Pool Products Canada Inc. is a leading manufacturer of swimming pool equipment. For over 90 years, we've been helping pool owners enjoy the pleasures of pool ownership by manufacturing cutting edge, technologically advanced pool equipment worldwide.


    We are looking for a dynamic individual to join our team as a Bilingual Technical Service Representative for our Oakville location.



    This position is responsible for managing the customer experience by providing product support to dealers/distributors and consumers on all Hayward products. Having the ability to troubleshoot technical product issues is necessary to succeed in this role.


    ESSENTIAL DUTIES AND RESPONSIBILITIES                                                                                                                                                                                                                                                                                                                                                                                             

    • Provide technical assistance on all product lines to support dealers, consumers and service providers
    • Evaluate and fulfill warranty requests in compliance with warranty protocols
    • Respond promptly to incoming phone, email and fax inquiries
    • Create and maintain service incident records in our technical service database
    • Diagnose and dispatch Heater and Heat pump service calls to contracted service providers
    • Enter replacement part orders for warranty calls into AS400 system
    • Continuously grow technical knowledge on all product lines, both through formal training and individual study
    • Participate in industry trade shows and training seminars as required
    • Assist with training, projects or administrative duties in off-season
    • Other duties as assigned.



    • A minimum of 3-5 years’ experience in a Customer Service role
    • Must be Bilingual (French & English)
    • Previous experience in a technical role, preferably in the pool industry
    • Technical aptitude and willingness to learn
    • Capable of handling difficult situations & customers
    • Ability to prioritize and utilize good judgment in problem solving
    • Proficiency in MS Office programs


    If you feel you would be a great fit for this position please submit your resume by responding to this posting.


    We appreciate all applicants who submit a resume, however please note that only the applicants who are selected for an interview will be contacted.

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