Hayward Industries

  • Customer Service Representative

    Job Locations CA-ON-Oakville
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    2018-1925
  • Overview

    Hayward Pool Products Canada Inc. is a leading manufacturer of swimming pool equipment. For over 90 years, we've been helping pool owners enjoy the pleasures of pool ownership by manufacturing cutting edge, technologically advanced pool equipment worldwide.

     

    We are looking for a dynamic individual to join our team as a Customer Service Representative for our Oakville location.

     

    SUMMARY

    This position is responsible for managing the customer experience by providing customer service and sales support for Hayward Canada.    

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES                                                                                                                                                                                                                                                                                                                                                                                             

    • Enter Purchase Orders.
    • Respond promptly to a high volume of phone and email inquiries.
    • Manage assigned accounts to ensure that commitments are met.
    • Maintain detailed knowledge of special promotions and customer pricing programs.
    • Process RGA’s for customers.
    • Generate credit notes as required for pricing or warranty considerations.
    • Process warranty returns.
    • Resolve shipment discrepancies.
    • Provide product information to both dealers and homeowners.
    • Coordinate customer requirements with the operations, shipping, and sales teams.
    • Other duties as assigned.

    Qualifications

    QUALIFICATIONS

    • A minimum of 3 years’ experience in a Customer Service role.
    • A proven track record of working with customers.
    • Ability to prioritize and utilize good judgment in problem solving.
    • Excellent verbal & written communication skills.
    • Proficiency in Microsoft Office, particularly excel.
    • An aptitude and desire to continuously learn new products.

     

     

    If you feel you would be a great fit for this position please submit your resume by responding to this posting.

     

    We appreciate all applicants who submit a resume; however, please note that only the applicants who are selected for an interview will be contacted.

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